The Rail Passengers Association, the nation’s oldest and largest organization speaking for the nation’s 40 million annual users of rail and transit, is launching a new partnership with Amtrak, Trinity Metro, and DownTown Fort Worth, Inc. and local rail passenger advocates to recruit and train enthusiastic volunteers to help travelers at the Fort Worth Central Station.
While the station is fully staffed by Amtrak ticket and station agents, the Rail Passengers Association is expanding its nationwide station volunteer program to enhance the passenger experience for customers traveling on Amtrak, TexRail and TRE to and from the station. Rail Passengers and its partners are hosting an open house on Saturday, December 14, 2019, at the station to introduce the Station Host Volunteer program to the community and to recruit enthusiastic volunteers to lend a hand expanding the numbers of volunteers who already support the station.
“The Station Volunteer program comes down to customer experience and helping Amtrak passengers with a service that makes them feel welcomed into the community,” said Rail Passengers Association President and CEO Jim Mathews.“This is a unique program that couldn’t exist without the commitment made by amazing volunteers, and we hope to keep expanding the program to other cities and towns throughout the country.”
The Station Host Volunteer Open House will take place on December 14 at the Fort Worth Central Station at 1001 Jones Street. The event will run from 12 noon to 3:00 p.m. The Open House will welcome community members and volunteers to the station and will include refreshments and giveaways for guests. Members of the Rail Passengers Association, Amtrak, Trinity Metro, and Downtown Fort Worth Inc. will be on hand to provide information and answer questions.
The program is set up to have volunteers available to assist passengers using Amtrak’s“Texas Eagle” and“Heartland Flyer” trains traveling through the Fort Worth station. Volunteers will staff the station before train arrival and after train departure for the twice daily Texas Eagle and Heartland Flyer trains.
To learn more, email the Rail Passengers Association.